Shipping Policy

At Live Better Labs, we aim to provide a reliable and efficient shipping experience. Please review the information below regarding order processing, dispatch, and delivery.

Order Processing

Orders are processed during our regular business hours, Monday to Friday (excluding public holidays). We aim to process orders as quickly as possible; however, processing times may vary during busy periods or promotional events.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information (where available).

Shipping Locations

We currently ship within Australia. If you have any questions about delivery to your location, please contact our customer support team before placing your order.

Delivery Timeframes

Estimated delivery times vary depending on your location and the selected shipping method. While we aim to dispatch orders promptly, delivery timeframes are estimates only and may be affected by carrier delays, weather conditions, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated during checkout and will vary depending on your order, delivery location, and selected shipping option. Any applicable shipping charges will be clearly displayed before payment is completed.

Tracking Your Order

Where tracking is available, you will receive a tracking number by email after your order has been dispatched. This allows you to monitor the progress of your shipment through the carrier’s tracking system.

Incorrect Shipping Information

Please ensure your shipping details are accurate before completing your order. We are not responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact us. We will work with the shipping carrier to investigate the shipment and provide updates where possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number along with photographs of the product and packaging so we can assess the issue and assist you with an appropriate resolution.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact us through our Contact page or using the contact details provided on our website.

We may update this Shipping Policy from time to time. Any changes will be published on this page with an updated effective date.