Return & refund Policy

At Live Better Labs, we are committed to providing quality products and excellent customer service. Please read our Returns & Refund Policy before placing an order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or dispatched may not be eligible for cancellation.

Returns

Due to the nature of our products, we generally do not accept returns unless:

• The incorrect item was supplied.
• The product arrived damaged during transit.
• The product is defective upon delivery.
• The order was not fulfilled as described.

If you believe your order meets one of these conditions, please contact us within 7 days of receiving your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us promptly with:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging (where applicable)

We will review your request and work with you to provide an appropriate resolution.

Refunds

Approved refunds will be processed using the original payment method. Please allow several business days for the refund to appear, depending on your financial institution or payment provider.

Exchanges

Where appropriate, we may offer a replacement product instead of a refund for damaged, defective, or incorrectly supplied items.

Non-Returnable Items

For health, safety, and product integrity reasons, we do not accept returns for products that have been opened, used, or handled after delivery, except where required by applicable consumer laws.

Shipping Costs

Shipping charges are generally non-refundable unless the return is the result of our error, such as sending an incorrect or damaged product.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. You may be entitled to a repair, replacement, or refund where required by law.

Contact Us

If you have any questions regarding this Returns & Refund Policy or need assistance with your order, please contact us through our Contact page or using the contact information provided on our website.

We reserve the right to update this Returns & Refund Policy at any time. Any changes will be published on this page with an updated effective date.